ViaQuest and Chief Clinical Officer garner national accolades from Dorland Health for innovation and success

ViaQuest’s Mental Health Mobile Treatment Team receives Platinum Award and ViaQuest’s Kathy Richard honored for Individual Professional Leadership

DUBLIN, Ohio (May 29, 2014) – ViaQuest, Inc. was  recently recognized with the 2014 National Case In Point Platinum Award in Behavioral Health Case Management for its Mental Health Mobile Treatment Team.

The award, presented during Dorland Health’s Fifth Annual Awards Ceremony in Washington, DC, recognizes the most successful and innovative case management programs working to improve processes across the healthcare industry. Dorland’s recognizes companies and organizations that set the standard for programs that deliver sustained success across a variety of disciplines and settings in the overarching continuum of care coordination.

“We focus on the uniqueness of each person and specialize in delivering integrated and comprehensive services to meet an individual’s needs,” said Rich Johnson, CEO and founder of ViaQuest. “Recognizing that everyone deserves the opportunity to live the best life possible, we are committed to providing a continuum of care in home and healthcare settings.”

ViaQuest’s Mental Health Mobile Treatment Team is led by Lori Lasosky, Vice President of Home Health and Hospice, and includes psychiatric nurses, social workers, nurse practitioners and certified home health aides who coordinate care across the service delivery system to bring quality services and support to patients in skilled nursing facilities.

The team concept was first launched as a pilot project from Jan. 31 to Aug. 7, 2012, encompassing a nurse assessment, doctor visit, computerization of medical notes and patient/facility follow-up. During that period, the program was able to significantly reduce the need for hospitalization, as only five of 98 patients required hospital admissions. The team continues to expand and improve efforts through facility training, development and implementation of behavior plans, and dose reduction meetings to decrease psychotropic usage with no increase in hospitalization.

Also recognized by Dorland’s was ViaQuest’s Chief Clinical Officer, Kathy Richard, with an honorable mention in the Individual Professional Category of Case/Care Manager Leadership for the National Platinum Awards. An industry leader, she is nationally recognized for her work with the development and implementation of Ohio’s first hospice-based pharmacogenetic pain-management program, which considers an individual’s genetic makeup when developing a pain management regimen.   She has a tireless desire to advance healthcare through care coordination and innovative approaches to disease and case management.

Technology Integration at ViaQuest

The one thing that sets ViaQuest apart from other companies is our culture.  As ViaQuest employees, we all strive to embrace our Mission, Vision and Values in order to better serve our individuals.  We have recently begun further integration of technology which will allow us to enhance and continue to provide the best services possible.  This embodies two of our core values including Creativity and Excellence.  We are problem solvers and are always looking for new ways to approach challenges by using unique solutions to provide the highest level of care to the individuals we serve.

iPad and mobile computing – Our ViaQuest Residential Services homes and ViaQuest Day Services programs now have iPads as well as touch screen computers which we are using to streamline and improve the process for documentation.  Employees at these locations are submitting electronic time sheets as well as electronic documentation of the services provided to the individuals at these locations.  The iPads are allowing us to use software to increase efficiency as well as reduce the amount of time employees document allowing more time to directly serve clients.

CareTracker software – One type of software we have been using is called CareTracker.  We have recently invested a lot of time, resources and commitment by developing a plan to use it for ViaQuest Residential Services throughout the entire state of Ohio.  We just recently provided extensive training for our employees that manage and work in the Central Region supported living homes.  In the near future, we will also be using CareTracker in the North, West and South regions.  This specific software allows our dedicated employees in the client’s homes to document all of the services necessary for them to live as independently as possible and develop new skills.  Development of new skills and maintaining current skills is a key to their happiness and sense of independence.  Program directors can access this data in real time to ensure services are delivered as well as send important messages through the system to staff.  Reports generated by this software allow for us to focus on outcomes, thus resulting in better services.  Each plan in CareTracker is specifically tailored to a client as outlined in their Individual Service Plan.

Medical Records and CareManager software – In addition, we are also implementing Medical Records and CareManager software for use with ViaQuest Psychiatric & Behavioral Solutions

as well as ViaQuest Residential Services.  This will greatly improve efficiency as well as increase the quality of our services.  Psychiatrists will be electronically ordering prescriptions, thus decreasing errors and billing will be generated from this software allowing for a major reduction in time spent behind the scenes.  Goals, objectives and tasks across service lines will be collected in one efficient system that can be monitored and updated by members of the clinical team.  This software will fully integrate our services resulting in better outcomes for the individuals we serve.

Real time feedback – Another way ViaQuest has advanced services to meet our client’s needs is by using customer and client feedback surveys documented on iPads/Laptops to obtain real time information in order to track and trend satisfaction and complaints. Our Client Advocate is directly involved with this process and can act quickly to step in and address and resolve any complaints or issues brought to our attention through these surveys and client feedback programs.  This allows customers and clients alike to benefit from quick resolutions using this ViaQuest team approach.

ViaQuest’s commitment to technology allows us to further our mission as well as to continue our endeavor to become the company of your CHOICE.

ViaQuest Psychiatric & Behavioral Solutions Adds to Its CARF Accredited Service Programs

ViaQuest Psychiatric & Behavioral Solutions (VPBS) has long demonstrated conformance to proven standards for business practices and commitment to continuous quality improvement. As part of this commitment they have recently added to their list of CARF accredited service programs.

With its recent CARF survey VPBS achieved a three year accreditation, which is the highest level of accreditation that CARF offers. Having previously achieved and successfully maintained accreditation for Mental Health Case Management/Services Coordination and Mental Health Outpatient Treatment, VPBS was awarded accreditation for the newly offered Health Home Comprehensive Care service program for adults, adolescents and children.

The Health Home healthcare delivery approach is quickly becoming a popular approach nationally that focuses on the whole person and provides integrated healthcare coordination that includes primary care and behavioral healthcare. A health home allows for choice and is capable of assessing the various medical and behavioral needs of persons served. The program demonstrates competency to identify and treat behavioral health concerns, such as mental illness and substance use disorders/addictions, and recognize general medical or physical concerns. It is our hope that as the Health Home program develops by the State of Ohio that VPBS will be at the forefront of this service delivery approach and be the provider of choice.

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